The Power of Ordinary HeroesWith professionalism, they dedicate themselves to the frontlines of service, using innovative thinking to break through operational challenges, showcasing the most inspiring spirit of modern-day strivers.

Cultural Star Moments: Cheng Shuang – Resolving Workplace Crises with Expertise Highlighted Values: Customer-Centric, Dedication & Innovation When cross-departmental collaboration reached an impasse and a client’s frustration threatened to boil over, this customer service expert demonstrated textbook-level crisis management: • Stabilized emotions across stakeholders with unwavering professionalism, fostering consensus through expertise and turning collaboration into a win-win opportunity. • Transformed the crisis into a systemic safety protocol through a holistic solution. "True expertise lies in making every step a cornerstone of trust."

Cultural Star Moments: Xiaodong Gong – Clearing Collaboration Roadblocks to Turbocharge Efficiency! Highlighted Values: Dedication & Innovation, Openness & Integrity Facing a backlog of 30+ cross-departmental challenges, she spearheaded the groundbreaking "Barnacle Removal Project": • Prioritized 10+ core pain points weekly, establishing a tiered response mechanism. • Pioneered the "Direct Dialogue" method to dismantle barriers between HR, finance, and logistics. • Boosted decision-making efficiency with straightforward communication. "Innovation isn’t just about breakthroughs—it’s the courage to shatter mental silos."

Cultural Star Moments: Elaine Xue – The "Firefighting Captain" of Cross-Border Logistics Highlighted Values: Dedication & Innovation, Customer-Centric In two USPS emergency crises, she delivered extraordinary execution: • Flew directly to logistics centers on weekends to resolve cargo anomalies. • Rebuilt overseas payment channels via early-morning international calls. • Innovated an EPS account substitution workaround, unlocking frozen accounts 2 hours ahead of schedule. "True dedication means turning ‘impossible’ into the baseline of service reliability."

These extraordinary stories from ordinary roles breathe life into our corporate values: People-Oriented, Customer-Centric, Dedication & Innovation, Openness & Integrity. On this Labor Day, we salute all frontline heroes—every page you write with expertise and passion becomes the most vivid testament to our collective spirit.