As a brand under the Awesung Group that focuses on the transportation of large items in the US, XLmiles is continuously committed to improving service standards and customer experience. In order to further optimize the efficiency and reliability of the entire process from cargo entry to final delivery, Mr. Fayyaad Liu, Chief Operations Officer (COO) of the Awesung Group, personally led a team on June 18, 2025 to conduct on-site research and practice in various aspects of frontline operations.

Leading end-to-end process improvement

There are many segments and challenges for large item transportation, while service quality has a direct impact on customer satisfaction.In order to accurately identify improvement points, Mr. Fayyaad Liu participated in the entire process, including warehouse operations (entry registration, sorting, loading and unloading), trunk and branch transportation scheduling, and key terminal delivery. This move aims to optimize and reconstruct existing processes through first-hand experience, identify bottlenecks that affect timeliness and service quality.

Core achievements of frontline practice

1.Warehouse entry and processing time: Through on-site observation and analysis of the warehouse operation process, the coordination of goods registration, sorting and loading is optimized, the time of goods staying in the warehouse is significantly shortened, and the process operation efficiency is improved.

2.Strengthen delivery services in remote areas: Pay special attention to the delivery challenges in remote areas of the US. Based on on-site understanding of road conditions, transportation capacity, and collaborative resources, Fayyaad Liu guided the team to optimize routing planning strategies and local cooperation mechanisms to improve service coverage and timeliness stability in these key areas

3.Transparency and control of timeliness: Emphasize the importance of visibility of information throughout the entire process. By optimizing existing systems and operating specifications, ensure that the key node information of the status of goods from warehousing to delivery can be more accurately and timely fed back to customers and internal control systems, and improve the predictability of timeliness and process tracking capabilities.

4.Last-mile Delivery Experience: Fayyaad Liu became a frontline courier and personally participated in the last-mile delivery process, directly understanding the customer's concerns and potential pain points when receiving large shipments. Based on this, the notification mechanism before delivery, professional operations during the delivery process (such as item placement), and flexible appointment arrangements have been strengthened, aiming to provide customers with a smoother and more respectful delivery experience.

Practice-driven service commitment

Continuously improving service quality and fulfilling promises to customers are the core missions of XLmiles. Mr. Fayyaad Liu said, "Only by going deep into the front line and experiencing every operational step can we truly understand the subtle pain points in the process and effectively promote improvement. This practice is to ensure that our service standards are firmly guaranteed from commitment to execution."

Through Mr. Fayyaad Liu's personal participation in XLmiles' first-line delivery service, the problems observed and optimization solutions proposed have significantly improved the accuracy of subsequent delivery time and accessibility to remote areas. This measure also reflects XLmiles' management's high regard for service quality and continuous investment, continuously improving the experience of providing customers with reliable, efficient, and transparent transportation services for large items.

About XLmiles

XLmiles is a professional oversize transportation service provider under the Awesung Group, with business coverage in the US. Adhering to the brand promise of We Carry the Load, You Carry On, XLmiles relies on an extensive warehousing network, advanced logistics management system, and professional operation team to provide reliable door-to-door transportation solutions for large items such as furniture, appliances, fitness equipment, and commercial equipment for individual and corporate customers. We deeply understand the importance of large cargo transportation and are willing to entrust your career and life with professional and reliable services, always putting customer experience and service quality first.

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For more information: https://www.myxmiles.com